What if I lose my VIP card?

All VIP Club Membership IDs or "VIP Cards" are now digital (we no longer issue physical VIP Club Membership Cards - so you can't lose your VIP Card anymore). You will need your VIP ID barcode to scan at the store. We email this to you after you sign-up, but you can also access your VIP ID at anytime by logging into your VIP Club account online at https://www.pullapart.com/vip-club. Follow the directions below for additional guidance.

If you don't remember your login information, you are able to reset your password from the main VIP Club Membership page or by going directly to https://www.pullapart.com/vip-club/vip-club-lost-password/. If you are in the store, you can also ask a store associate for assistance. They can look up your VIP Club information for you using the information you registered with.

If you need additional assistance, please submit a request via our contact us form.

Have more questions? Submit a request

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