Pull-A-Part Standard Return and Exchange Policy
Most parts include a 30-day warranty. If you are not 100% satisfied with your used auto parts purchase, you may return or exchange the item(s) within 30-days of the original purchase with your receipt. We will not accept parts for return or exchange without a receipt. Parts can be exchanged for matching parts or returned for a store credit that can be used at any Pull-A-Part location. With the exception of core deposits, we do not offer cash refunds for returned parts. The returned part(s) must be the original part purchased, properly marked with the original Pull-A-Part marking, and not disassembled.
All exchanges or returns are at the discretion of the Store Manager. If you have any questions or issues related to returns or exchanges, please contact us.
Tires and Wheels
Tires and wheels have a 3-day limited warranty. You may exchange or return tires and wheels (for store credit) within 3 days of your original purchase with a receipt.
Hybrid batteries are not covered by Pull-A-Part’s Standard Return and Exchange Policy. These items are sold “AS-IS” and are not eligible for exchange or return.
Used Coolant, Washer Fluid, Thrift Store Items
Pull-A-Part does not provide a warranty for used coolant, windshield washer fluid, fuses, or thrift store items. These items are sold “AS-IS” and are not eligible for exchange or return.
Pull-A-Part offers a 120-day extended warranty on some types of used auto parts for an additional fee. If the part(s) you are purchasing are eligible for an extended warranty, your cashier will inform you of this option at your time of purchase. If you purchase an extended warranty, your part(s) may be exchanged for matching parts or returned for store credit within 120-days of the original purchase with your receipt. Core returns are still limited to 30-days regardless of the warranty term.
All Core returns are gladly processed, and cash is provided in return for the core if the return is within 30 days of the original purchase (receipt required for core returns).
Members of Pull-A-Part’s free VIP Club Membership Program (our customer loyalty program) get online access to receipts and warranty information via their VIP Club Membership account online. Join our free VIP Club Program and register for online access so you’ll never lose or misplace your receipts (and not be able to exchange or return parts during the valid warranty period). Learn more about our VIP Club Program here.