What if my VIP Rewards don't show up in my VIP Club Membership account?

VIP Club Members now earn VIP Rewards - 3% store credit - on all qualifying retail purchases of used auto parts at both Pull-A-Part and U-Pull-&-Pay locations*. You must have a verified and activated VIP Club Membership account (and must be opted-in to your preferred contact method - text message or email) in order to earn VIP Rewards.

If your VIP Club Membership is inactive, a store associate will notify you at the time of purchase. You are able to activate (or reactivate) your VIP Club Membership account using the password reset feature in the VIP Club section of the Pull-A-Part website here: https://www.pullapart.com/vip-club

If your VIP Club Membership account is verified and active, but you do not see a VIP Rewards credit applied to your purchase (will display on your receipt), you may be opted out of your preferred method of contact (text message or email). You will need to opt-in to your preferred contact method in order to start earning VIP Rewards. You can manage your communication preferences by logging into your VIP Club account. Once you update your communication preferences, you will be able to start earning VIP Club Rewards.

Once you are earning VIP Rewards, you can view your VIP Rewards balance in the "Credits" section of your VIP Club Membership account online (this amount will be displayed as "VIP Rewards Credit"). If you are having issues or need further assistance, please submit a request via our contact us form here.


* U-Pull-&-Pay Indianapolis and U-Pull-&-Pay Louisville stores are independently owned and operated (not operated by Pull-A-Part) and do not participate in the VIP Club loyalty program. Please contact these stores directly for any store-specific issues. Customers in Indianapolis or Louisville may continue to use their VIP Club Membership benefits at Pull-A-Part stores in Indianapolis or Louisville. 

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